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Privacy Policy
Overview

Electrotech Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect includes names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including email messages, telephone calls, from cookies, and from third parties. We do not guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.
Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.
Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Electrotech Australia will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Cookies

Our website may use System, Persistent, and Third Party cookies.

System Cookies are temporary cookies and exist only for the lifetime of the current browser session. The cookie will exist from the point at which the first tag is received from our website until you close all browser windows for the browser in question or the browser session has not received a data collection tag for more than 30 minutes.

Persistent Cookies are used to remember your preferences within the website and remain on your desktop or mobile device after you close your browser or restart your computer. These cookies are used by us to analyse user behaviour to establish visit patters with the intention of improving website functionality for you and others who visit our website. These cookies allow us to serve you with targeted advertising and measure the effectiveness of our site functionality and advertising. These cookies have an expiry of 30 days.

Some functions in our website may rely on third party suppliers. The content provided by these third parties may contain Third Party Cookies. For more information and cookie expiry periods, please refer to the privacy policies of the third parties for information on their use of cookies.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies altogether. You can do this through your browser settings.

Policy Updates

This Policy may change from time to time and any update will be available on our website.

Further Information

If you have any queries or complaints about our Privacy Policy, please contact us in writing using the following details:

Electrotech Australia
37/9 Powells Road
Brookvale NSW 2100
service@electrotech.au

Last Updated: 15 September 2023