Your airtime invoice is always accompanied by a call data record or CDR. This is an itemised bill which relates directly to your invoice(s). It provides you with line by line detail of the traffic type passed; durations; dates and times etc. The CDR will show the Inmarsat Mobile Number; ICCID or other unique identifier where applicable. This ties the traffic in directly with your invoice. As per the example below equipment type and durations (for voice/fax calls) or amounts (for data: bytes) are also shown.
- Live AIS Tracking
- Service – Communications
- Service – Navigation
- Surveys – Radio
- Surveys – VDR & SVDR
- Satellite Airtime
- What airtime service am I being charged for?
- Why am I being charged for a service that I no longer use?
- Why does my bill show the wrong vessel name on it?
- How do I know that my invoice relates to services I may or may not have used?
- Why am I being charged for a service which should be free (fishing VMS)?